Last updated: [25/02/2026]
Welcome to Masance Skin. The terms “we”, “us” and “our” refer to Masance Skin. Masance Skin operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is hosted on Shopify Inc., which enables us to sell our products and services to you.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.
You represent that you are at least 18 years of age.
To access certain features of the Services, you may be required to provide information including your name, email address, billing details and shipping information. You warrant that all information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
All products sold by Masance Skin are cosmetic products intended for external use only.
Individual results may vary depending on skin type, sensitivities, and usage.
Customers are responsible for reviewing all product information, including ingredient lists and usage instructions, prior to use.
A patch test is strongly recommended before first use. By using our products without conducting a patch test, you accept responsibility for any resulting reaction.
Our products should not be used on broken, irritated, or compromised skin. Misuse of products, including but not limited to overuse, improper application, or use in combination with other active ingredients, may increase the risk of irritation.
If irritation occurs, discontinue use immediately and consult a qualified healthcare professional.
By purchasing and using our products, you acknowledge that:
To the fullest extent permitted by law, Masance Skin is not liable for adverse reactions resulting from:
When you place an order, you are making an offer to purchase. We reserve the right to accept or reject any order at our discretion.
An order is not accepted until payment has been processed and we have issued confirmation.
We reserve the right to limit quantities purchased and to cancel orders where pricing errors, stock errors or suspected fraud occurs.
Purchases are for personal use only and must not be resold without written permission.
All prices are listed in Australian Dollars (AUD).
Unless otherwise stated, prices do not include shipping costs. GST is included where required under Australian law.
We reserve the right to change prices at any time without notice.
You warrant that you are authorised to use the payment method provided and that you will pay all charges incurred.
Delivery timeframes are estimates only and are not guaranteed.
Risk in the products passes to you upon delivery to the shipping address provided at checkout.
We are not responsible for delays caused by carriers, customs processing, or events beyond our reasonable control.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable legislation that cannot be excluded.
Where a product fails to meet a consumer guarantee under the ACL, you may be entitled to a repair, replacement or refund as provided by law.
All content on this website, including but not limited to logos, text, graphics, images, product names, branding, layout and design, is the property of Masance Skin or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, copy or exploit any part of the Services without our prior written consent.
Our store is hosted by Shopify Inc. While Shopify provides the ecommerce platform, all purchases are made directly from Masance Skin.
We are not responsible for third-party websites or tools linked through our Services. Your use of third-party services is at your own risk.
If you submit reviews, comments, suggestions or other content (“Feedback”), you grant us a worldwide, perpetual, royalty-free licence to use, reproduce and publish such Feedback for business and marketing purposes.
You warrant that your Feedback does not infringe any third-party rights.
You may not use the Services:
We reserve the right to suspend or terminate access if these Terms are breached.
To the fullest extent permitted by law, the Services and products are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free access to the Services.
Except for rights that cannot be excluded under Australian law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.
To the extent permitted by law, Masance Skin will not be liable for any indirect, incidental, special or consequential damages arising from the use of our Services or products.
Our liability for any claim relating to products purchased through our Services is limited to the amount paid for the product.
Nothing in this section limits rights you may have under the Australian Consumer Law.
We may suspend or terminate access to the Services at our discretion if you breach these Terms.
Sections relating to intellectual property, limitation of liability, indemnity and governing law survive termination.
These Terms are governed by the laws of Victoria, Australia.
You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
We may update these Terms at any time. Changes take effect upon posting to the website.
Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
Masance Skin
Ground Floor, 470 St Kilda Road
Melbourne VIC 3004
Australia
Email: support@masanceskin.com
