Last updated: 25 February 2026
Masance Skin (“we”, “us”, “our”) operates this website and online store (the “Services”). Our store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell our products to you.
This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using our Services, you agree to the collection and use of your personal information as described below.
“Personal information” means information or an opinion that identifies you or could reasonably identify you.
It does not include anonymous or de-identified information.
We may collect the following types of personal information:
Payments are processed securely via Shopify and its payment providers. We do not store full credit card details on our own servers.
We collect personal information
We use your personal information to:
We may disclose personal information to:
We do not sell your personal information.
Our store is hosted on Shopify. Shopify may store and process personal information in countries outside Australia, including Canada and the United States.
By using our Services, you acknowledge that your information may be transferred overseas. We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards.
For more information, see Shopify’s Privacy Policy at:
https://www.shopify.com/legal/privacy
We use cookies and similar technologies to:
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online transmission or storage system is completely secure. You use the Services at your own risk.
We retain personal information only as long as necessary to:
When no longer required, information is securely destroyed or de-identified.
You may request access to or correction of your personal information by contacting us.
We may require verification of identity before processing your request.
We will respond within a reasonable time in accordance with Australian law.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
We may still send transactional or service-related communications.
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
If you believe we have breached the Australian Privacy Principles, please contact us using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
Masance Skin
Ground Floor, 470 St Kilda Road
Melbourne VIC 3004
Australia
Email: support@masanceskin.com
