SGS Dermatologically Tested
Australian Owned
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SGS Dermatologically Tested
Australian Owned
Free Shipping on bundles
SGS Dermatologically Tested
Australian Owned
Free Shipping on bundles
SGS Dermatologically Tested
Australian Owned
Free Shipping on bundles
Shop Skin Quiz How to Use FAQ Ingredients

The 2-Step Treatment Set

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FAQ's

Can't find an answer below? Email us at support@masanceskin.com

The routine works best for:

  • Oily
  • Congested
  • Normal / Balanced
  • Combination

These skin types benefit most from exfoliation and will see the strongest results from both steps.

The Gel-Cream is suitable for most skin types and can be used every morning and evening.

If you have dry or easily irritated skin, we recommend starting with the Gel-Cream only and introducing the pads gradually at a reduced frequency.

Detox Pads usage guide:

  • Oily / Congested: Up to 2–3 times per week
  • Normal / Combination: Up to 1–2 times per week
  • Dry: Once per week maximum
  • Easily Irritated: Once per fortnight to start

The Gel-Cream can be used every morning and evening on most skin types.

The Detox Pads are evening use only, with frequency depending on your skin type (see guide above).

Use the Detox Pad first on clean, dry skin.

Gently sweep a pad across targeted areas such as the forehead, cheeks and chin, or over the full face and neck if preferred (avoiding eye and lip area). Allow 2–4 minutes for the formula to fully absorb into the skin (do not rinse) a slight dewy finish is normal.

Follow with the Masance Gel-Cream to seal in hydration and complete your two-step routine.

The routine is designed to work as a complete evening routine on its own, so most people won't need to add anything else.

If you do use additional actives such as retinol or vitamin C, do not apply them on the same evenings as the Detox Pads. The pads already contain exfoliating acids and combining them with other actives on the same night can increase the risk of irritation.

The Gel-Cream can be used alongside other products without restriction, It layers comfortably under or over other skincare steps.

Most people notice their skin feels softer and more refined after the first use of the Detox Pads, as the formula helps lift away surface build-up.

With consistent use of both steps, skin can appear clearer and more even-toned over time. We recommend using the routine for 4-6 weeks to experience the full benefit.

Results may vary depending on skin type and frequency of use.

Masance products are cosmetic skincare products designed to support skin appearance and condition. They are not intended to diagnose, treat, cure, or prevent any medical condition.

Everyone's skin is different. Some people experience a short adjustment period when introducing exfoliating acids, where skin may appear more congested before it starts to look clearer. This is a normal skin response and typically settles within the first few weeks.

To minimise this, introduce the Detox Pads gradually. Start at the lower end of the frequency guide for your skin type and increase only when your skin feels comfortable.

If you experience prolonged irritation rather than a brief adjustment period, reduce frequency or discontinue use and consult a dermatologist.

Reduce how often you use the Detox Pads. Start with once per week or once per fortnight and only increase when your skin feels comfortable.

The Gel-Cream can and should still be used every morning and evening. It's fragrance-free and suitable for sensitive skin as a daily moisturiser with no restrictions on use.

If sensitivity continues after reducing pad frequency, discontinue the pads and use the Gel-Cream only until your skin settles.

They are designed to work as a pair. Exfoliation prepares the skin, hydration supports comfort. Using them together offers the best results.

Orders are processed within 1–2 business days.

Estimated delivery times:

• Metro areas: 2–5 business days
• Regional areas: 3–8 business days

You'll receive a tracking link as soon as your order leaves our warehouse.

For hygiene reasons, we are unable to accept change-of-mind returns on opened products. However, if your product arrives damaged, faulty, or causes an adverse skin reaction, contact us within 7 days and we will work with you to find the right solution.

What if the product isn't right for me?

Skin responds differently for everyone.

We recommend allowing 4–6 weeks of consistent use to evaluate how your skin feels and looks over time.

If you have concerns, reach out as we're happy to help guide usage.