Last updated: 25 February 2026
At Masance Skin, we aim to dispatch your order promptly and deliver it safely so you can begin your routine without delay.
Orders are processed within 1–2 business days (Monday–Friday, excluding Victorian public holidays).
You will receive a confirmation email once your order is placed and a separate email with tracking details once your order has been dispatched.
During product launches, promotional periods or high-volume events, dispatch may take an additional 1–2 business days.
$4.95 AUD
Estimated delivery: 2–6 business days
$15.95 AUD
Estimated delivery: 1–3 business days
Free Standard Shipping is available on the Masance 2-Step Treatment.
Shipping rates and delivery times may vary depending on your location. Regional and remote areas may experience longer delivery times.
Delivery timeframes are estimates only and are not guaranteed.
We ship to selected international destinations.
$35.00 AUD
Estimated delivery: 7–14 business days
$50.00 AUD
Estimated delivery: 5–10 business days
International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country.
Delivery times may vary due to customs clearance processes.
Once your order has been dispatched, you will receive an email containing tracking details.
Please allow up to 24 hours for tracking information to update after dispatch.
If your parcel is significantly delayed, lost in transit, or marked as delivered but not received, please contact us at:
Include your order number and tracking details.
We will work with the carrier to investigate the issue and, where required under Australian Consumer Law, provide an appropriate resolution.
If your order includes a pre-order or out-of-stock item, dispatch will occur once all items are available unless otherwise arranged.
Estimated dispatch timeframes for pre-orders will be displayed on the product page.
Please ensure your shipping address is correct at checkout.
If an incorrect address is provided, we cannot guarantee successful delivery. Where possible, we will assist in recovering or redirecting parcels; however, additional shipping charges may apply.
Risk in the goods passes to you upon delivery to the shipping address provided at checkout.
For any shipping enquiries, please contact:
Masance Skin
support@masanceskin.com
